Contact Cairns Visitor Centre

Cancellations, Terms & Conditions

How to Make a Booking/Reservation

Simply click on the booking/enquiry link and fill out a form. Please specify if making an enquiry or wanting to make a booking; one of our expert travel consultants will then be in touch within the next working day. We recommend booking in advance wherever possible, especially for school holidays and peak periods. In order to avoid delays and possible disappointment, it is a good idea to select alternatives in case your first choice is unavailable.

Is there a Booking Fee?

We do not charge booking fees for the services we provide. All prices quoted are the same as those offered by the operators directly. We only charge you a deposit to secure your booking, the remainder of the payment is payable to the activity company on the day of travel (unless specified). When collecting tour deposits we do not charge credit card fees. If taking full payment a credit card processing fee may be charged, though charges and fees are to be determined on an individual basis.

Terms and Conditions – Tour Bookings

To secure a reservation we would request a specified deposit amount to confirm each booking. The deposit amount will vary according to the total cost of each tour, dependant on your choice of the individual or combined tours in question. Tour deposits are non-refundable; unless in the eventuation that the tour operator elects to cancel due to inclement weather. In that case you will be issued a refund of deposit. Tours may be rescheduled to travel at a later date without penalty though the possibility of rescheduling tour dates will need to be determined on an individual basis, according to the tour individual tour operator’s availability and policies. The final balance of payment (monies owing on the tour) on day tours can usually be paid to the tour operator on the day of travel/tour commencement (unless specified). For extended, accommodated or live-aboard tours the individual tour operator’s policies may differ significantly; especially for such extended tours such as Cooktown Tours and Cape York Safari options as well as the longer / extended liveaboard Dive Excursions. Please apply for actual terms and conditions for specific tours on making an enquiry or making a booking. The tour operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport and/or amend a tour’s itinerary. Refunds are not available for wet weather or for changing weather conditions unless the operator makes a decision to cancel accordingly. No refund can be given in the event of a non-arrival or for any unused services.


In producing this website, Cairns Visitor Centre has used information supplied by companies providing various services. Whilst every effort is taken to ensure the information and pricing contained within this site is accurate, alterations, prices and itinerary amendments do occur from time to time. Apart from non excludable liability imposed by law, Cairns Visitor Centre will be exempt from any liability with regards to loss, personal injury/death, theft, expenses due to delays etc experienced by the passenger as a result of action (directly or implied) of its officers, agents or suppliers of products featured on this site. We reserve the right to make such alterations to the departure and completion dates of products featured on this site, reducing the extent of a tour, etc. that we deem necessary due to road, river, sea or inclement weather conditions/ or other conditions and events beyond our control.


It is strongly recommended that travel insurance be acquired at the time of booking. Insurance should cover loss of costs through cancellation, loss of personal belongings, baggage, money and medical expenses. Most claims arise from personal or close family illness before holiday departure resulting in cancellation fees.


Geko Enterprises Pty Ltd ( will not be liable for loss, injury or death sustained to a person or property arising from directly or indirectly related to accommodation or any recreational activity (tour booking) arranged by this office, whether caused by negligence or otherwise. gives no warranty or assurances as to the security, safety or quality of accommodation or any activity being the subject of a tour booking and all risks associated with accommodation or a recreational activity is solely yours. Recreational activities booked through may be dangerous and entail inherent risk to health or personal safety.

We take reasonable care in selecting operators who provide products and services that we promote. We cannot accept any responsibility for these operators as they are not under our direct control. Our exclusion of responsibility includes the operator’s failure to provide, make withdrawal, cancel, substitute, use an alternative service provider or make a variance to their product or services.


Where our site has included information and links to other web sites, the inclusion of these external links does not in any way endorse commercial products or services found on those websites. Links to other sites represent exit points from and visitors to our site visit other websites at their own discretion and risk.

Incorrect Information

All prices on this web site are subject to change and availability. Please contact us to confirm pricing and availability. We attempt at all times to have correct information regarding tours and activities updated to our website. If we have published information that is incorrect, please notify us and we will gladly correct and amend incorrect information upon verification as soon as possible.